FAQ



Got a Question? We've the Answer!

What payment options do you accept?

You name it, we have it. We accept a range of payment methods including PayPal, Money Orders, 2checkout, Wire Transfer and others. We also accept cheque payments.

Is this portal secure enough to upload and share the files?

We respect your confidentiality and take proper steps to prevent your data from an unauthorized access. Our website is SSL encrypted and it is completely safe to share and upload files here.

What steps do you take to keep the information secure & confidential?

As we already discussed above, we respect your privacy and adopt every possible step to keep your information confidential. We sign a Non-Disclosure Agreement, additionally, our website is backed up with the latest technology such that the client’s files uploaded on the server are deleted automatically within 30 days of the completion of the order.

How can I share the files with you?

You can upload the necessary files directly to our website. Alternatively, you can also upload the files in a secured third-party storage services provider like Dropbox, Google Drive,and others, and share the link to us.Additionally, you can also mail the hard copy of the files to our office address.

Do you accept upfront payments, or can I pay after getting the job done?

We appreciate upfront payments as we need to pay our transcribers and translators for completing the work on time.

Are your transcribers and translators skilled enough for the job?

We have highly expert and skilled transcribers and translators, who have made it to our team after going through an extensive screening process. Each of our transcribers and translators is tested on a range of parameters with the help of multiple choice tests, essay writing tests, language translations and the like by subject matter experts.

What languages do you translate?

We deal with 200+ languages. This should be enough to give you an idea that we work with a range of languages right from Afrikaans to Zulu – you name it, we have it!

How long does it take to translate a document?

We offer customized and tailored solutions to all our clients. Thus, there is no one fit standard solution. The time taken to transcribe or translate a document is ultimately dependent on the project size, the complexity of the document and the language we are working on. To get a more detailed answer on this, please contact our customer support executive today.

Do you need original documents?

No, even if you send a scanned or a fax copy to us, it will work fine.

What currencies do you accept?

We accept all currencies.

Would you refund my money if I am not satisfied?

Yes. Terms & Conditions apply so please refer our Refund Policy



Get in Touch With Us


   info@transaption.com

   1-888-999-8628

   transaption.com
3 Germay Dr. Unit 4, Suite A #9999,
Wilmington, DE 19804, USA